Big Sisters/Sisterhood LLC

While we're an online store, we offer multiple customer support channels: Preferred Contact Method: -Email: service@bigsistersisterhood.com -Fastest response time during business hours -We strive to respond within 24-48 business hours -Provides detailed documentation of your inquiry Phone Support: (314)-417-7481 Available Monday-Saturday, 9 AM-5 PM CST -Best for urgent or complex inquiries For the quickest resolution, we recommend emailing our customer service team. Our representatives will work diligently to address your concerns as promptly as possible. Pro Tip: When emailing, please include: -Order number -Specific details of your inquiry -Contact information We are committed to providing exceptional customer service and will respond to your inquiry as quickly as we can.

At Big Sisters/Sisterhood LLC, we take full responsibility for product quality and customer satisfaction. Our comprehensive approach means: -We meticulously vet all vendors to ensure high-quality standards -We absorb ALL return costs if a customer is unsatisfied -Our "Try Before You Buy" program allows risk-free shopping -Customers pay ONLY for items they love -Free return shipping on all unsatisfactory purchases -No questions asked return policy -We prioritize customer confidence over everything Our commitment is simple: If you're not 100% satisfied, we take the financial risk, not you. We believe in our products so much that we're willing to cover all return expenses to ensure you have a worry-free shopping experience. Please note: this applies to domestic orders only!

We accept PayPal, Afterpay, Klarna, major credit cards, and offer e-gift cards that never expire.

We're proud members of the U.S. Black Chamber of Commerce and maintain BBB accreditation with an A+ rating.

Most orders are processed within 1-2 business days. We do not ship on Sundays or holidays.

As an online-only store, we don't offer local pickup. However, our "Try Before You Buy" program allows easy returns via prepaid shipping labels.

While we're primarily an online business, we've hosted local back-to-school events and remain committed to supporting the Chesterfield and greater St. Louis area through community initiatives.

We're a family-owned, Black-owned online women's clothing boutique founded in 2021, serving the St. Louis metropolitan area and beyond. Our mission is to empower women through inclusive, affordable fashion.

We provide online customer support Monday-Friday, 9 AM-5 PM CST. Email support is available 24/7 at service@bigsistersisterhood.com.

Big Sisters/Sisterhood LLC was first launched in April 2021, which means we have been in business for approximately 4 years as of February 2025. We officially started our online women's clothing store during the pandemic, initially beginning as an online women's support group on Facebook before evolving into a full-fledged clothing brand. Additional Business Details: -Business Started: September 13, 2020 -Business Incorporated: October 29, 2020 -BBB Accreditation Date: April 20, 2021 -Founded by: Kieaira Francis and Kalief Francis -Business Type: Limited Liability Company (LLC) Our journey began with a mission to empower women through fashion, and we've been committed to that goal since our inception, continuously growing and supporting our community.